Members work directly with the League’s professional risk management services staff; underwriters, claims adjusters, risk control and member services field consultants. Policy information is available via the policy portal for members to access their schedules, request certificates of insurance, and communicate with the underwriting staff. Daily claims updates and information are available via our online claims dashboard. Further, we continuously monitor claims data to determine trends and identify risk exposures, which in turn, are used to develop future risk control/safety trainings.
Property & Casualty: What We Do
During the 1980's local governments across the United States found it difficult to find insurance through the commercial market. Carriers considered local governments either too risky or generally not profitable. Most towns and cities either experienced substantial rate increase or non-renewal notices from carriers.
A group of North Carolina towns and cities came to the League asking for assistance to provide affordable property-casualty insurance. In 1986, the Interlocal Risk Financing Fund of North Carolina (IRFFNC) self-insured pool was formed under NCGS Chapter 160A, Article 20. IRFFNC is also known as the Property and Casualty Trust and is administered by the North Carolina League of Municipalities and overseen by the Risk Management Services Board of Trustees. IRFFNC is available to all NC towns and cities as well as quasi-municipal entities (i.e., libraries, housing authorities, council of government, water & sewer authorities, downtown development associations and airports). In order to become a member of IRFFNC, a local government entity must qualify as a League member. As administrator for the Property and Casualty Trust, the League's staff provides underwriting, claims, loss control/safety and member services. Each member is assigned a member services and risk control/safety field consultants to assist onsite.
Changes Coming to the Online Claims System
From August 7th (approximately 5:30 pm) until August 18th (approximately Noon), the online claims system will be unable to accept online claims submissions while we transition to a new system. To file a claim during this temporary downtime, please choose one of the following methods:
- Email your claims details to claimsadmin@nclm.org.
- Fax your claims details to 919-715-8465.
- Call 800-768-8600 to submit your claim over the phone.
We’re excited to announce that the online insurance claims system is getting a major upgrade. Starting August 18, members will have access to a more user-friendly platform designed to make submitting and managing your property and casualty and/or workers’ compensation claims easier than ever. This update modernizes our infrastructure and introduces new features, including:
- Easier Claim Submissions: A streamlined intake process makes it faster and simpler to submit claims.
- Real-Time Claim Updates: Members can check the status of their claims anytime through our online portal.
- Access to Dashboards & Reports: Members can view claims history, reports, and key data on demand.
- Self-Service Options: Access forms, run reports, and manage claims on your own schedule, when it's convenient to you.
