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Staff Directory



Office of the Executive Director

, Executive Director
Directs overall strategy and organizational activities, to enhance the League's ability to effectively serve as the governance partner for all NC cities and towns through the provision of superior advocacy, risk management, technical, and educational services.
Phone: 919-715-2911
Fax: 919-301-1044

, Chief of Staff
Advises the Executive Director in executing strategic priorities and facilitates cross departmental collaborations.
Phone: (919) 715-2919

, Deputy Executive Director
Provides oversight to the League's Finance, Information Technology, Risk Management, and Technical Assistance departments.
Phone: (919) 715-2905
Fax: (919) 301-1039

Finance

, Chief Financial Officer
Oversees the League's Finance Department to ensure the financial strength of the League and its three insurance pools.
Phone: 919-715-8719

, Operations Administrator
Enhances member, visitor, customer and vendor first impressions, engages in project implementation, assists with company events/meetings, and provides operational and administrative support
Phone: 919-715-3954

, Senior Accountant
Responsible for the financial accounting for each insurance pool, including the preparation of financial statements and financial reports. Assist with the year-end close process, audits and the managing of the general ledger.
Phone: 919-733-3302
Fax: 919-301-1006

, Senior Accountant
Oversees payroll processing, provides financial services to League affiliate organizations, and oversees general fund reconciliation and reporting.
Phone: 919-715-3924

, Senior Accountant
Oversees payroll processing, provides financial services to League affiliate organizations, and oversees general fund reconciliation and reporting.
Phone: 919-715-9769

, Senior Accounting Manager - League
Provides the day-to-day financial management for the League, affiliate organizations, shared services, and the preferred partner programs. This responsibility includes oversight for preparation of financial statements, general ledger, budgets, accounts payable, accounts receivable, policy & procedure development and external audits.
Phone: 919-715-2916
Fax: 919-301-1049

, Accounting Associate
Handles accounts receivable and accounts payables for the Insurance Pools while assisting with financial statement preparation and analysis.
Phone: 919-715-2902

, Cost Accountant
Responsible for shared services between the League and Pools including accounts payable, payroll, daily claim checks, as well as certain affiliates' accounting and financial statements.
Phone: 919-715-2218

, Senior Accounting Manager - Services
Provides day-to-day financial management for the League’s insurance pools. This responsibility includes oversight for preparation of financial statements, general ledger, accounts payable and receivable, policy & procedure development and external audits.
Phone: (919) 715-3939
Fax: (919) 301-1078

Government Affairs

, Director of Government Affairs
Provides legal counsel, lobbying efforts and leads coalitions to support legislative efforts that work toward achieving the League’s member-directed Municipal Advocacy Goals.
Phone: 919-715-4126
Fax: 919-301-1089

, Grassroots Associate
Works directly with the League's member cities and towns to facilitate partnerships and relationships between municipal officials with legislators, their staff, and other policymakers.
Phone: 919-715-1229

, Legislative Counsel
Provides legal counsel, interpretation and lobbying and regulatory advocacy associated with legislation and regulatory proposals that impacts the League and its members.
Phone: 919-715-3941

, Legislative Counsel
Provides legal counsel, interpretation and lobbying and regulatory advocacy associated with legislation and regulatory proposals that impacts the League and its members.
Phone: 919-715-2907

, Senior Government Affairs Associate
Works to advance the League by advocating positions for League-related matters, reporting on proposed and passed legislation, and developing relationships with legislators and state government officials.
Phone: 919-715-8154

, Government Affairs Associate
Works directly with the League's member cities and towns to facilitate partnerships and relationships between municipal officials with legislators, their staff, and other policymakers.
Phone: 919-715-2924

, Director of Urban Affairs
Provides leadership on urban policy issues, provides support to the NC Metro Mayors Coalition affiliate organization, and leads the NCLM Local Leadership Foundation.
Phone: 919-715-3912

, Director of Political Communication and Coordination
Oversees the League's advocacy communications, coordination, and media relations.
Phone: 919-715-9768

Human Resources and Operational Services

, Director of Human Resources
Manages all of the League’s Human Resources functions, facility maintenance, capital improvements, and business operations.
Phone: 919-715-3915

Information Technology

, Director of Information Technology
Manages the IT Department and oversees the League's information technology services, systems, and contracts to promote efficiencies and innovation internally and for our members.
Phone: 919-715-2915

, Senior Help Desk Technician
Provides desktop and network support to League staff.
Phone: 919-715-3911

, Business Analyst
Understands the League's technology processes to align with our business goals.
Phone: 919-715-7719

, Infrastructure Administrator
Manages and maintains the League’s on-site network, server, VoIP phone and PC infrastructure as well as desktop and application support.
Phone: 919-715-3922
Fax: 919-301-1022

, Application Support Technician II
Provides technical support to League staff related to insurance applications, online forms, dashboards, authentication, and mobile apps.
Phone: 9197153919

, Database Administrator
Oversees the League's membership database (CRM) for accuracy and integrity; supports staff requests and queries related to CRM and its email integration; and provides direct support for members' only website access.
Phone: 919-715-2235
Fax: 919-301-1025

, Help Desk Technician
Provides desktop and network support to League staff.
Phone: 919-715-3918

Legal

, General Counsel
Serves as chief counsel for the League and oversees all of the Legal Division's efforts to assist member cities and towns.
Phone: 919-715-3936

, Deputy General Counsel
Provides legal assistance to League members, including responding to legal inquiries, performing research, and drafting legal memoranda, model ordinances and charter revisions, among other tasks.
Phone: 919-715-2903
Fax: 919-733-3108

, Staff Associate
Provides administration support for the League's Legal Department and affiliate members as well as handling job advertisements.
Phone: 919-715-3935
Fax: 919-301-1075

, Senior Assistant General Counsel
Provides legal assistance to League members, including responding to legal inquiries, performing research, and drafting legal memoranda, model ordinances and charter revisions, among other tasks.
Phone: 919-715-2925

Risk Management Services

, Senior Director of Risk Management Services
Provides oversight of the general administration and operation of the League's three insurance risk pools: the Health Benefit Trust, Property & Casualty Trust, and Workers' Compensation Trust.
Phone: 919-715-2910

, Executive Assistant
Provides administrative assistance to the Associate Executive Director of Risk Management Services and RMS Board of Trustees.
Phone: 919-715-2904
Fax: 919-301-1038

Business Services

, Senior Business Services Consultant
Oversees the Business Services team, in addition to serving as a certified insurance counselor who assists members with onsite policy reviews, claims reviews, risk management policies and procedures, and can answer questions about various League programs and services.
Phone: 919-715-2222

, Business Services Consultant
A licensed insurance producer, who is available to assist members with insurance inquiries, risk management programming, and all other League programs and services.
Phone: 919-715-1249

, Business Services Consultant
A licensed insurance producer, who is available to assist members with insurance inquiries, risk management programming, and all other League programs and services.
Phone: 919-320-7085

, Business Services Consultant
A licensed insurance producer, who is available to assist members with insurance inquiries, risk management programming, and all other League programs and services.
Phone: 919-715-7974

, Business Services Consultant
A licensed insurance producer, who is available to assist members with insurance inquiries, risk management programming, and all other League programs and services.
Phone: 919-715-2906

Claims

, Property & Casualty Claims Manager
Assists Property & Casualty pool members and third party administrator accounts with Property & Casualty claims inquires and manages the League’s Property and Casualty insurance claim adjusters and claim workflow.
Phone: 919-715-2900

, Manager of Workers Compensation Claims
Assists League members and third party administrators with workers' compensation inquires and manages the lost time claims adjusters and vendors.
Phone: 919-715-8997
Fax: 919-301-1106

, Claims Admin I
Assists League members with filing Property and Liability and Workers' Compensation claims over the phone, and assists League members and employees as needed.
Phone: 919-715-2301

, Property & Casualty Claims Manager
Assists Property & Casualty pool members and third party administrator accounts with Property & Casualty claims inquires and manages the League’s Property and Casualty insurance claim adjusters and claim workflow.
Phone: 919-715-0490
Fax: 919-301-1010

, Claims Supervisor
Assists League members and third party administrators with workers' compensation medical claims, concerns and questions.
Phone: 919-715-0407

, Workers’ Compensation Lost Time Adjuster
Handles workers' compensation claims that involve lost wages and/or litigation and assists League members and third party administrators with workers' compensation inquires.
Phone: 919-715-8730
Fax: 919-301-1083

, Property and Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-2556
Fax: 919-301-1029

, Workers Compensation Medical Adjuster
Assists League members and third party administrators with workers' compensation medical claims, concerns and questions.
Phone: 919-715-1696
Fax: 919-301-1084

, Property & Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-0353

, Workers' Compensation Medical Adjuster
Investigates medical only claims for compensability and manages claims accordingly.
Phone: 919-715-3932

, Workers Compensation Lost Time Adjuster
Handles workers' compensation claims that involve lost wages and/or litigation and assists League members and third party administrators with workers' compensation inquires.
Phone: 919-715-3947
Fax: 919-301-1027

, Workers Compensation Lost Time Adjuster
Handles workers' compensation claims that involve lost wages and/or litigation and assists League members and third party administrators with workers' compensation inquires.
Phone: 919-715-2555

, Senior Workers Compensation Lost Time Adjuster
Manages workers' compensation claims that involve serious injuries, lost wages, and/or litigation Assists League members and third party administrators with workers' compensation inquiries.
Phone: 919-715-2717
Fax: 919-301-1033

, Workers Compensation Lost Time Adjuster
Handles workers' compensation claims that involve lost wages and/or litigation and assists League members and third party administrators with workers' compensation inquires.
Phone: 919-715-2403

, Claims Assistant III
Handles inputting of Property and Liability insurance claims and workers' compensation as well as provides administrative support as needed.
Phone: 919-715-6657

, Property and Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-8731
Fax: 919-301-1113

, Property and Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-2298
Fax: 919-301-1026

, Property & Casualty Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-1220
Fax: 919-301-1014

, Property and Casualty Claims Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-0743
Fax: 919-301-1011

, Property and Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-2912

, Property & Casualty Claims Adjuster
Assists League members with filing Property and Liability and Workers' Compensation claims over the phone, and assists League members and employees as needed.
Phone: 919-715-2679

, Property & Casualty Claims Adjuster
Handles inputting of Property and Liability insurance claims and first-party claims as well as settling routine claims quickly.
Phone: 919-715-2909
Fax: 919-301-1042

, Claims Assistant II
Handles inputting of Property and Liability insurance claims and workers' compensation, as well as provides administrative support as needed.
Phone: 919-715-4319
Fax: 919-301-1090

, Workers Compensation Medical Adjuster
Investigates medical only claims for compensability and manages claims accordingly.
Phone: 919-715-2922

, Property Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-2557

Health Benefits Trust

, Director of Strategic Health Operations
Manages strategic and operational components of the League's Health Benefits Trust, the health insurance program that includes medical, pharmacy, vision, dental, life and short-term disability benefits.
Phone: 919-715-9782

, Health & Benefit Consultant
Creates dynamic member experiences by providing advice and coaching to members on specific programs and benefits policies interpretation, procedures and processes.
Phone: 919-715-7973
Fax: 919-301-1099

, Business Administrator
Collaborates with Health Benefits Trust leadership and its partners to define and execute strategic operations and initiatives.
Phone: 919-715-0979

, Health & Benefit Consultant
Creates dynamic member experiences by providing advice and coaching to members on specific programs and benefits policies interpretation, procedures and processes.
Phone: 919-715-3914

, Health and Wellness Coordinator
Coordinates the League's member outreach related to the Health Benefits Trust, including customer support for HBT, the wellness and EAP grants, and claims support for the full line of health insurance products.
Phone: 919-715-4328
Fax: 919-301-1092

Risk Control Field Services

, Director of Risk Control
Manages the League's Field Services staff and programming, including risk management consulting, training and insurance applications.
Phone: 704-517-8496

, Risk Control Consultant
Serves as a field consultant for members in North Carolina who have questions and need assistance related to Risk Management and Property and Liability coverage.
Phone: 919-715-2223

, Fire Services Risk Management Consultant
Serves as a field consultant for members in North Carolina who have questions and need assistance related to Risk Management and Property and Liability coverage.

, Risk Control Consultant
Serves as a resource for risk management, safety, and loss control services for the League's members in the central part of the state.
Phone: 919-715-2745

, Public Safety Risk Management Consultant
Provides risk management consultation for the League's members related to public safety (police and fire), and serves as a resource for member police departments who request assistance with training, policies, procedures, and risk review.

, Risk Control Consultant
Serves as a field consultant for members in Western North Carolina who have questions and need assistance related to Risk Management and Property and Liability coverages.
Phone: 919-715-2921
Fax: 919-301-1052

Underwriting

, Director of Underwriting
Processes the League's Property and Liability insurance renewals, changes and certificates, as well as assists members with related questions.
Phone: 919-715-6656

, Senior Underwriter
Processes the League's Property and Liability insurance renewals, changes and certificates, as well as assists members with related questions.
Phone: 919-715-9549
Fax: 919-301-1157

, Senior Underwriter
Processes insurance renewals, audits and certificates.
Phone: 919-715-3923
Fax: (919) 301-1064

, Underwriter
Processes insurance renewals, audits and certificates.
Phone: 919-715-8151

, Senior Property and Casualty Underwriter
Processes the League's Property and Liability insurance renewals, changes and certificates, as well as assists members with related questions.
Phone: 919-715-0933
Fax: 919-759-9751

Strategic Communications and Member Engagement

, Director of Strategic Communications and Member Engagement
Leads the Strategic Communications and Member Engagement Department including member-focused communications and marketing, meeting planning and continuing education efforts.
Phone: 919-715-3929

, Events & Conference Planner
Coordinates and plans meetings and events for the League and affiliate groups, for example regional meetings, virtual and in-person conferences for affiliate organizations, advocacy events, webinars and the League’s CityVision Annual conference.
Phone: 919-715-2908
Fax: 919-715-9552

, Communications & Multimedia Strategist
Supports the League’s communication strategies as the in-house multimedia producer dedicated to improving awareness of membership services, advocacy campaigns, and organizational goals.
Phone: 919-715-2913

, Communications Strategist
Supports the League’s overall communications efforts, including developing communication strategy related to ARP, Government Affairs, and policy-related projects.
Phone: 919-715-2923

, Event Marketing Manager
Coordinates and plans meetings and events for the League and affiliate groups, for example regional meetings, virtual and in-person conferences for affiliate organizations, advocacy events, webinars and the League’s CityVision Annual conference.
Phone: 919-715-2746

, Events & Conference Planner
Coordinates and plans meetings and events for the League and affiliate groups, for example regional meetings, virtual and in-person conferences for affiliate organizations, advocacy events, webinars and the League’s CityVision Annual conference.
Phone: 919-733-2635
Fax: 919-715-9781

, Director of Learning and Development
Oversees the League’s Advancing Municipal Leaders education program, elected officials’ mentoring programs, and the DIRECT racial equity programming.
Phone: 919-715-8835
Fax: 919-301-1066

, Senior Digital Design Manager
Coordinates the graphic design of a wide variety of digital and print materials for both internal and external League efforts.
Phone: 919-715-3948

, Executive Assistant and Affiliate Coordinator
Provides support for member engagement efforts, including work with League affiliate groups and Board of Directors.
Phone: 919-715-0950
Fax: 919-301-1012

, Communications & Member Engagement Manager
Assists in the development of the League’s comprehensive and cohesive marketing and member engagement plan for member services.
Phone: 919-715-3921

Technical Assistance for Cities

, Director of Technical Assistance for Cities
Leads the Technical Assistance for Cities team, including developing strategies related to municipal operations, research, and the League’s programming and assistance related to the American Rescue Plan federal legislation.
Phone: 919-715-3945
Fax: 919-301-1082

, Research Program Manager
Develops and executes strategies related to municipal research, including fiscal and policy initiatives to determine their impact on municipalities.
Phone: 919-715-4323

ARP

, Chief ARP Officer
Phone: 919-715-3920

, ARP & Special Projects Coordinator
Supports and assists with all programs related to the League’s American Rescue Plan activities while providing additional assistance for other events and League functions.
Phone: 9197152918

, ARP Member Services Specialist
Helps members plan for, use, and report on funds received from American Rescue Plan.
Phone: 919-715-9767

Operational Outreach

, Manager for Operational Outreach
Manages Operational Outreach to municipalities including HR and Municipal Operations consultants.
Phone: 919-715-2917

, Human Resources Specialist
Assists the League's member cities and towns with town manager employment searches, and provides human resources and employment liability counseling to members.
Phone: 919-715-0352

, MAS – Senior Consultant
Provides direct technical assistance to members on financial and operational challenges and opportunities.

, Municipal Operations Consultant
Provides direct technical assistance to members on financial and operational challenges and opportunities.
Phone: 919-715-3945

, Municipal Operations Consultant
Provides direct technical assistance to members on financial and operational challenges and opportunities.

, Municipal Operations Consultant
Provides direct technical assistance to members on financial and operational challenges and opportunities.
Phone: 704-607-3916

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