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Utility Customer Accounts Specialist

Category: Other
The Town Of Newport Is Seeking A Full-time Utility Customer Accounts Specialist Who Is Able To Perform Difficult Administrative, Customer Service, Billing And Fiscal Work In Support Of The Utility And Other Customer Services. An Employee In This Class Is Responsible For Utility Customer Service, Utility Billing, Coordination With Field Crews On Changes; Creation Of New Customer Accounts In The Data Base; Entering Utility Payments Into The Data Base; Bank Drafts; Preparation Of Past Due Notices And Delinquent Collections; Final Bills And Account Close Outs; Preparation Of Various Utility Reports; Creates Invoices For Accounts Receivables; Backs Up Customer Service In Taking And Entering Payments; And Handling More Complex Customer Issues. The Work Requires Considerable Knowledge Of The Town's Utility Customer Service Policies And Field Activities And Considerable Tact, Strong Office Technology Skills, Attention To Details, Ability To Meet Deadlines, And Courtesy In Public Contact Functions. Considerable Tact And Courtesy Are Required In These Public Contact Functions. Work Is Performed Under Regular Supervision And Is Evaluated Through Conferences, By Review Of Appropriate Records And Reports, And The Accuracy And Thoroughness Of Assigned Responsibilities. An Employee In This Positions Establishes And Maintains Customer Utility Accounts And Data Base; Updates Rates In System; Updates Accounts With Bills, Payments, Meter Change Outs, Deposits And Deposit Refunds, Address Changes, Etc.; Performs Inquiry On Accounts To Solve Customer Billing And Payment Problems; Explains Processes And Fees To Customers; Maintains Database For Bank Drafts And Prepares Bank Drafts For Bill Payments; Processes Credit Card Payments; Sets Customers Up For Equal Payment Plans And Reconciles Annually. Assists Customers With Establishing Utility Accounts; Describes And Assists Customers With Utility And Other Municipal Services; Establishes Customer Account Data Base; Coordinates Connection And Disconnection Of Service With Field Staff; Prepares Work Orders; Prepares Final Bill And Determines Deposit Refunds. This Is Not An Exhaustive List. Desirable Education And Experience: Graduation From High School, Supplemented By Courses In Business Or Accounting, And Considerable Experience In A Billing And/or Collections Operation Involving Heavy Public Contact And The Application Of Information Technology To Customer Accounts And Bills; Or An Equivalent Combination Of Education And Experience. Starting Salary Is Dependent On Education And Experience. The Town Offers A Generous Benefits Package. Please Submit A Cover Letter With At Least Four References, Resume And Application To For Application Go To
Employer: Town of Newport
Expires: 4/20/2023