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Network/PC Technician

Category: Other
Description:
THIS POSITION REQUIRES A MOTIVATED SELF-STARTER WHO CAN EFFECTIVELY ADDRESS TECHNICAL NEEDS AND PROBLEMS OF END USERS IN A CARING AND UNDERSTANDING MANNER. AN EMPLOYEE IN THIS POSITION MUST MAINTAIN APPROPRIATE EXPERTISE LEVELS IN THE FOLLOWING GENERAL AREAS: TROUBLESHOOTS PC HARDWARE/SOFTWARE AND PERIPHERALS, USER SUPPORT, NETWORK ADMINISTRATION, WINDOWS SERVER ADMINISTRATION, MAINTAINING/ INSTALLING COMPUTER HARDWARE, GENERAL ADMINISTRATION, BASIC NETWORKING AND TROUBLESHOOTING OF BOTH HARDWARE AND WIRELESS BASED SYSTEMS, PROVIDES SUPPORT FOR WINDOWS TERMINAL SERVER/CITRIX ADMINISTRATION, PROVIDES SUPPORT FOR VIRTUAL SYSTEMS HOSTING SERVERS AND CLIENTS, BACKUP SUPPORT FOR DATABASE (SQL) ADMINISTRATION--NOT DATABASE CLEANUP AN EMPLOYEE IN THIS CLASS WILL BE ABLE TO DEMONSTRATE PROFICIENCY IN THE KNOWLEDGE OF COMPUTER HARDWARE, OPERATING SYSTEMS, NETWORKS AND PERIPHERALS. THIS EMPLOYEE IS RESPONSIBLE FOR: SUPPORT OF COMPUTER EQUIPMENT AND SOFTWARE, INCLUDING 24-HOUR ON-CALL SUPPORT OF CRITICAL SYSTEMS; MAINTAINS LOCAL AREA NETWORKS (HARDLINE AND WIRELESS); INSTALLS AND MAINTAINS PC SYSTEMS (INCLUDING APPLICATION SOFTWARE AND HARDWARE); TRAINS EMPLOYEES IN THE USE OF HARDWARE AND SOFTWARE; EVALUATES AND RECOMMENDS MICROCOMPUTER SOFTWARE PACKAGES AND HARDWARE SYSTEMS TO MANAGEMENT; PROVIDES ASSISTANCE AND TECHNICAL SUPPORT TO USERS OF PERSONAL COMPUTERS RELATED TO SOFTWARE, COMPONENTS, AND PERIPHERALS; PERFORMS MINOR IN-HOUSE REPAIRS ON PCS & SERVERS OR RETURNS TO VENDOR FOR MAJOR MALFUNCTIONS; WORKS WITH FELLOW STAFF TO ADDRESS TECHNICAL PROBLEMS AND SERVICE USERS; WORK IN CONJUNCTION WITH SYSTEMS ADMINISTRATOR AND NETWORK ENGINEER TO IMPLEMENT AND MANAGE CURRENT SYSTEMS; AND PERFORMS OTHER DUTIES AS REQUIRED. EDUCATION AND EXPERIENCE COMBINATION OF EDUCATION AND EXPERIENCE EQUIVALENT TO GRADUATION FROM AN ACCREDITED COLLEGE OR TECHNICAL SCHOOL WITH A MAJOR IN COMPUTER SCIENCE, NETWORK ADMINISTRATION, A+, INFORMATION SYSTEMS MANAGEMENT OR RELATED FIELD. REQUIRED PROFICIENCY: NETWORK ADMINISTRATION, WINDOWS 7, 10, TCP/IP, DHCP, MS OFFICE 2007/2010, OFFICE 365, WIRED/WIRELESS CLIENT CONFIGURATION, NETWORK CABLING, KACE, PC IMAGING, ANALYTICAL TROUBLESHOOTING. DESIRED PROFICIENCY: WINDOWS SERVER 2008/2012/2016 ADMINISTRATION, SQL SERVER 2008/2012/2016 ADMINISTRATION, WIN TERMINAL SERVER/CITRIX METAFRAME, BASIC CISCO IOS KNOWLEDGE, CRYSTAL REPORTS, COMPUTER AIDED DISPATCH (OSSI CAD), VMWARE, NETMOTION, FIREHOUSE, STORAGE ARRAY ADMINISTRATION. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS PHYSICAL REQUIREMENTS: WORK IN THIS POSITION, INVOLVES EXERTION OF UP TO 50 POUNDS OF FORCE OCCASIONALLY, AND/OR A NEGLIGIBLE AMOUNT OF FORCE CONSTANTLY TO MOVE OBJECTS. THIS POSITION REQUIRES OCCASIONAL CLIMBING. EMPLOYEE MUST HAVE THE VISUAL ACUITY TO PREPARE AND ANALYZE FIGURES, OPERATE A MICROCOMPUTER, AND TO DETERMINE THE ACCURACY NEATNESS AND THOROUGHNESS OF THE WORK ASSIGNED. WORKING CONDITIONS: NONE. NOT SUBSTANTIALLY EXPOSED TO ADVERSE CONDITIONS.
Employer: City of Burlington
Expires: 1/3/2020
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