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Senior CIS Analyst

Category: Public Utilities
Description:
BECOME PART OF THE ENERGY BEHIND PUBLIC POWER! ELECTRICITIES HAS SPENT THE PAST 50 YEARS WORKING CLOSELY WITH PUBLIC POWER COMMUNITIES ACROSS NORTH CAROLINA, SOUTH CAROLINA AND VIRGINIA TO IMPROVE THEIR UTILITY AND GOVERNMENT OPERATIONS. ELECTRICITIES’ STRENGTH IS BRINGING PUBLIC POWER COMMUNITIES TOGETHER TO SHARE KNOWLEDGE IN AN EFFORT TO MAKE THEIR POWER SAFER AND MORE RELIABLE. WE ARE LOOKING FOR A DYNAMIC INDIVIDUAL TO BE PART OF OUR CUSTOMER INFORMATION SERVICES (CIS) TEAM. THE SENIOR CIS ANALYST IS RESPONSIBLE FOR PROVIDING SERVICES TO PARTICIPATING PUBLIC POWER MUNICIPALITIES THAT ENCOURAGES EACH MUNICIPALITY TO FULLY UTILIZE ITS CUSTOMER INFORMATION SYSTEM TO BETTER SERVE THEIR RETAIL CUSTOMERS. THIS POSITION WILL BE LOCATED IN RALEIGH, NC. PRIMARY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: • LEAD OVERALL PROJECT IMPLEMENTATION FOR HOSTED CIS AND OTHER UTILITY SYSTEMS INCLUDING ALL PROJECT ACTIVITIES SUCH AS PLANNING, DISCOVERY, DESIGN, DATA CONVERSION, TESTING, TRAINING, ISSUES MANAGEMENT, INTEGRATION AND POST LIVE SUPPORT. ENSURE THAT THE PRODUCT DESIGN MEETS CUSTOMER NEEDS AND EXPECTATIONS AND IS DELIVERED TO HIGH QUALITY STANDARDS. • DESIGN NEW SOLUTIONS FOR CUSTOMERS LEVERAGING THE FUNCTIONALITY OF EXISTING SYSTEMS AND PROVIDE THE BEST FUNCTIONALITY WHEN INTEGRATED WITH THIRD PARTY PRODUCTS SUCH AS AMI, PREPAY, FINANCIALS, GIS AND WORK ORDER MANAGEMENT SYSTEMS. • PROVIDE PRIMARY USER SUPPORT TO HOSTED CIS CITIES TO ENSURE THAT THEY ARE ABLE TO UTILIZE THE HOSTED SYSTEMS TO PERFORM THEIR CUSTOMER SERVICE AND BILLING OPERATIONS IN A TIMELY AND EFFECTIVE MANNER. THIS INCLUDES UTILIZATION REVIEWS, MANAGEMENT OF NEW RELEASES AND VENDOR MANAGEMENT FOR ESCALATED ISSUES. • DEVELOP, PROMOTE AND CONDUCT TRAINING PROGRAMS FOR BEGINNER, INTERMEDIATE AND ADVANCED SYSTEM USERS. THIS REQUIRES THE USE OF ONLINE TOOLS, CREATION OF TECHNICAL DOCUMENTATION AND THE ABILITY TO PROVIDE TRAIN-THE-TRAINER CLASSES. • POSSESS IN-DEPTH KNOWLEDGE OF UTILITY CUSTOMER SERVICE QUALIFIED CANDIDATES WILL POSSESS THE FOLLOWING: • A BACHELOR OF ARTS OR BACHELOR OF SCIENCE DEGREE IN COMPUTER SCIENCE OR BUSINESS ADMINISTRATION WITH STUDY IN PROJECT MANAGEMENT. • A MINIMUM OF SIX YEARS’ EXPERIENCE IN THE IT FIELD WITH AT LEAST THREE YEARS’ EXPERIENCE IN APPLICATION SUPPORT, AND/OR SYSTEMS PROJECT MANAGEMENT. PROJECT MANAGEMENT TRAINING AND/OR PMI CERTIFICATION IS A PLUS. • IN-DEPTH KNOWLEDGE OF UTILITY CUSTOMER SERVICE SYSTEMS AND OPERATIONS AS WELL AS UTILITY RATE STRUCTURES, METERING AND CUSTOMER BILLING AND ACCOUNTING. WE OFFER CHALLENGING AND REWARDING CAREERS IN A FAMILY-FRIENDLY CULTURE, A COMPETITIVE COMPENSATION, BENEFITS, AND REWARDS PACKAGE, AS WELL AS CAREER DEVELOPMENT OPPORTUNITIES. ELECTRICITIES IS AN EQUAL OPPORTUNITY EMPLOYER.
Employer: ElectriCities of North Carolina, Inc.
Expires: 10/19/2019
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