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Customer Service Clerk I/II

Category: Other
Description:
AS A CUSTOMER SERVICE CLERK I/II IN THE CITY OF SALISBURY, YOU CAN MAKE A DIFFERENCE! THE CUSTOMER SERVICE CLERK ENSURES CUSTOMERS RECEIVE EXCELLENT SERVICE AND ARE ASSISTED IN AN EFFICIENT AND FRIENDLY MANNER. THIS POSITION GREETS CUSTOMERS AND PROVIDES ANSWERS TO QUESTIONS AND CONCERNS REGARDING UTILITY ACCOUNTS; PROCESSES ACCURATE DEPOSITS AND PERFORMS BASIC ACCOUNTING FOR DAILY TRANSACTIONS; COLLECTS AND RECONCILES ACCOUNTS, BOTH IN PERSON AND OVER THE PHONE; RECEIVES AND RESPONDS TO CITIZEN INQUIRES AND COMPLAINTS; AND USES PROBLEM SOLVING SKILLS TO FIND CREATIVE SOLUTIONS TO CUSTOMER INQUIRIES. THE SUCCESSFUL CANDIDATE WILL BE ABLE TO MULTI-TASK, PRIORITIZE ASSIGNMENTS AND ADAPT TO A FAST PACED WORK ENVIRONMENT. JOIN THE CITY OF SALISBURY FOR A RICH BENEFIT PLAN AND THE OPPORTUNITY TO WORK WITH A FAST PACED TEAM THAT AIMS TO EXEMPLIFY THE CITY’S VALUES BY SHOWING PURPOSE, PASSION AND PRIORITY. MINIMUM REQUIREMENTS: • HIGH SCHOOL DIPLOMA OR EQUIVALENT; ASSOCIATE’S DEGREE IN BUSINESS PREFERRED • MUST HAVE A VALID NC DRIVER’S LICENSE • STRONG TYPING SKILLS AND PROFICIENT IN MICROSOFT OUTLOOK, WORD AND EXCEL • EXCELLENT VERBAL AND WRITTEN COMMUNICATION • ABILITY TO INTERACT PROFESSIONALLY WITH CO-WORKERS, CUSTOMERS, AND CITIZENS • 2 YEARS OF CASH HANDLING EXPERIENCE IS DESIRED • BILINGUAL SKILLS ARE A PLUS CLOSING DATE: AUGUST 8, 2019 PAY RANGE: $11.88 – 17.03 PER HOUR PLEASE APPLY ONLINE AT WWW.SALISBURYNC.GOV/HR
Employer: City of Salisbury
Expires: 8/25/2019
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