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Telecommunicator

Category: Public Safety
Description:
RECEIVES INCOMING CALLS FROM THE PUBLIC; EVALUATES REQUESTS FOR SERVICE; PRIORITIZES THE CALL ACCORDING TO PROTOCOL AND DISPATCHES PUBLIC SAFETY UNITS. RECEIVES AFTER-HOURS CALLS FOR UTILITIES, STREET MAINTENANCE, AND TRAFFIC SIGNAL MALFUNCTIONS. DISPATCHES PUBLIC SAFETY OFFICIALS TO EMERGENCIES; COMMUNICATES WITH UNITS DURING SITUATIONS; SENDS ADDITIONAL UNITS TO SITUATION BASED ON REQUESTS OR UPDATED INFORMATION. MONITORS SELF-INITIATED ACTIVITIES OF POLICE OFFICERS AND PROVIDES THEM WITH INFORMATION ON RETAINED SUSPECTS. MAINTAINS RECORDS OF AUTHORIZATIONS, WARRANTS, AND OTHER INFORMATION REQUIRED FOR DCI/NCIC ENTRIES; LOGS ALL ACTIVITIES. USES NC AWARE PROGRAM TO CHECK FOR OUTSTANDING WARRANTS; COMMUNICATES RESULTS TO OFFICERS IN THE FIELD. CLOSES TELECOMMUNICATIONS CALLS FOR SERVICE AND IDENTIFIES POLICE UNITS BACK IN SERVICE. UPDATES CRIMINAL HISTORY LOGS. PERFORMS OTHER RELATED DUTIES AS MAY BE ASSIGNED. MINIMUM REQUIREMENTS: GRADUATION FROM HIGH SCHOOL OR GED EQUIVALENCY, SOME PRIOR EXPERIENCE IN A DISPATCH FUNCTION OR EXTENSIVE PUBLIC CONTACT ROLE. PRIOR EXPERIENCE IN A LAW ENFORCEMENT OR FIRE/EMS ENVIRONMENT IS DESIRED. NC DCI CERTIFICATION. NCAWARE AND CJLEADS TRAINING. SALARY RANGE: $29,147/$14.01 HR. - $43,721/$21.02 HR. WORK SCHEDULE: 12-HOUR SHIFTS.
Employer: City of Washington
Expires: 3/19/2019
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