Set Up Account

A secure account has been created for each municipality with life policies. Only the HBT contact for each city or town has an account, not every individual covered. 

To activate the account, following the steps below:

1. Go to Unum's Employer website: https://services.unum.com
2. Log in
• Your user ID is your e-mail address
• Temporary passwords were emailed separately to each HBT contact by Unum. If you did not receive this information, please contact Unum at 877-225-2712 or e-mail at iservices@unum.com.
3. Click on Begin Account Activation. This will bring you to the User Agreement page. At the bottom, click Agree and then Continue.

Manage Employee Claims

The easy-to-use Claims Management page will allow employers to upload employee documentation, file employee claims, manage open claims, and more.

Digitally file all types of claims, 24/7/365.

• Disability
• Leaves of absence
• Life
• Accident, Critical Illness, and Hospital Insurance

And, if you're not sure what type of claim to file, no problem! Just answer a few questions on the website, and Unum will guide you in the right direction. 

Set Up Account

Getting started with Unum is easy. For your first time filing a claim, follow the below steps:

1. Go to unum.com/claims
2. Register for an account
3. After registering online, claims can be filed either on that website or on the mobile Unum Customer App.