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City of Charlotte/CharMeck 311 Division Manager






The City of Charlotte is seeking an innovative, visionary, experienced call center manager to serve as the Housing & Neighborhood Services Division Manager of CharMeck 311.  CharMeck 311 is a contact center with approximately 104 full time employees and currently addresses over 1.6 million calls per year. It serves as the primary point-of-contact for residents to reach services and departments for both the City of Charlotte and Mecklenburg County. The 311 Division Manager is a member of the leadership of the Housing & Neighborhood Services Department and will be responsible for implementing change to allow residents to connect with City services and departments using technologies beyond phone calls, such as social media and mobile apps. Additionally, the 311 Division Manager must be able to interact with a diverse group of peers, constituencies, subordinates, and superiors with the utmost level of professionalism and sensitivity. The 311 Division Manager is responsible for serving as a lead change agent and supporting Charlotte’s goal of becoming an employer of choice by attracting and retaining capable and dedicated employees while maintaining a positive work environment.  To apply, please visit the “City Jobs and Careers” section at by 12/6/17.