Risk Management & Member Services
staff members
Bob Haynes, Associate Director for Risk Management & Member Services
Overall responsibility for administration of three League-sponsored insurance programs providing workers' compensation, health plans and property and liability coverages. Works with the Board of Trustees for the three programs. rhaynes@nclm.org | 919-715-2900
Kristy Barefoot , Executive Assistant
Administrative support to the Associate Director for RMS and Member Services. Prepares agenda packets, writes minutes, and assists in a variety of office operations.
kbarefoot@nclm.org | 919-715-2904
Rob Shepherd, Manager of Member Services and Marketing
Directs NCLM member services effort, specifically human resources and municipal consulting including NCLM classification and pay plan studies as well as organization and management studies. Directs the marketing efforts for all NCLM services including three Risk Management Services insurance programs. Staff to Organization of Municipal Personnel Officers.
rshepherd@nclm.org | 919-715-9767
Hartwell Wright, Human Resources and Employee Relations Consulting Manager
Provides consulting services in response to personnel and management inquiries from cities and towns. Conducts various contract consulting studies for municipalities, including pay and classification plans. Conducts field visits. Responsible for special publications such as annual municipal salary survey and biennial fringe benefit survey. hwright@nclm.org | 252-438-3046
Madeleine Henley, Marketing Program Administrator
Develops and administers all aspects of the League's marketing program. Establishes feedback mechanism and implements approved changes and modifications. Provides member services in assigned geographic area of state. Assists members in understanding and using League services and properly structuring the insurance coverage through League programs, addresses unique liability concerns, and responds to questions and concerns of members. Markets the League and its three insurance pools to individual cities and towns. Staff to NC Association of Resort Towns and Convention Cities. mhenley@nclm.org | 919-715-2918
Angela Greene, Member Services and Marketing Representative (Western NC)
Provides member services in the western part of the state. Assists members in understanding and using League services and properly structuring their insurance coverage through League programs, addresses unique liability concerns, and responds to questions and concerns of members. Markets the League and its three insurance pools to individual cities and towns.
agreene@nclm.org | 704-799-1155
Lisa Kinsey, Member Services and Marketing Representative (Eastern NC)
Provides member services in the western part of the state. Assists members in understanding and using League services and properly structuring their insurance coverage through League programs, addresses unique liability concerns, and responds to questions and concerns of members. Markets the League and its three insurance pools to individual cities and towns.
lkinsey@nclm.org | 919-557-7451
Tanika Sneed, Member Services Research/Survey Analyst
Responsible for revising, designing, creating, scheduling, collecting, publishing and distributing all member services surveys and results and managing the member services portion of the membership database. tsneed@nclm.org | 919-715-2746
Risk Management Services
Kay Nunnery, Health Program Manager
Responsible for general oversight and administration of the health program. Manages in-house health program staff, service providers for claims, network utilization, case management, pharmacy benefits, vision benefits, life and short term disability benefits. Assists with member requests and concerns. knunnery@nclm.org | 919-715-2912
Julie Hall, Health Program Coordinator
Handles eligibility and enrollment process for health program membership. Resource for health program members on Medicare, COBRA, Hippa and other eligibility issues. Provides customer support on all aspects of the health program. Supervises other members of the MIT service team.
jhall@nclm.org | 919-715-9782
Griff Jones, Health Program Assistant III
Processes life, vision and disability claims submissions. Information resource for MIT members on health program related issues. Maintains inventory and distribution of health program publications. Provides customer support on all aspects of health program. gjones@nclm.org | 919-715-8154
Julia Cress, Health Program Assistant
Reviews and processes enrollment and change forms for MIT participants. Provides customer service and support to members on a variety of coverage issues. jcress@nclm.org | 919-715-7974
Lisa Ervin, Health Program Services Assistant
Processes life, vision and disability claims submissions. Information resource for MIT members on health program-related issues. Maintains inventory and distribution of health program publications. Provides customer support on all aspects of the health program. lervin@nclm.org | 919-715-7973
Loss Control and Health Services
Jim Davenport, Loss Control & Health Services Manager
Manages four risk management field consultants and provides overall direction of the loss control services provided to insurance program participants. Includes development of manuals, training programs, on-site assistance and writing on various safety, risk management and loss control issues. jdavenpo@nclm.org | 919-715-2905
Lisa Battaglia, Health, Wellness and Employee Assistance Programs (EAP) Consultant
Manages and provides overall direction to the Wellness and Employee Assistance Programs offered to health and workers' compensation participants. Includes administering grant programs for starting, maintaining or enhancing a wellness program or employee assistance program; developing and conducting on-site training programs; and dissemination of wellness/employee assistance program information and resources. lbattagl@nclm.org | 919-715-2911
Paul Miller, Loss Control Consultant (Eastern Region)
Consults with participants in the League-sponsored insurance programs on loss control and risk management issues in his service area. Provides training and assistance in developing loss control programs, assesses loss and claims history, interprets safety standards, and reviews insurance coverage schedules. Responds to questions and concerns of members.
pmiller@nclm.org | 252-635-1055
Ron Tilton, Loss Control Consultant (Northern Piedmont Region)
Consults with participants in the League-sponsored insurance programs on loss control and risk management issues in his service area. Provides training and assistance in developing loss control programs, assesses loss and claims history, interprets safety standards, and reviews insurance coverage schedules. Responds to questions and concerns of members.
rtilton@nclm.org | 336-562-2011
Jerry Todd, Loss Control Consultant (Southern Piedmont & Sandhills Region).
Consults with participants in the League-sponsored insurance programs on loss control and risk management issues in his service area. Provides training and assistance in developing loss control programs, assesses loss and claims history, interprets safety standards, and reviews insurance coverage schedules. Responds to questions and concerns of members.
jtodd@nclm.org | 336-547-8633
Amy Whisnant, Loss Control Consultant (Western Region)
Consults with participants in the League-sponsored insurance programs on loss control and risk management issues in her service area. Provides training and assistance in developing loss control programs, assesses loss and claims history, interprets safety standards, and reviews insurance coverage schedules. Responds to questions and concerns of members.
awhisnan@nclm.org | 336-372-7787
Brenda Rich, Administrative Assistant
Administrative support to the Manager of Risk Management Field Services and field service consultants. Administers body armor reimbursement program, video loan program and safety certificate program. brich@nclm.org | 919-715-2902
Steven Lee, Director of Claims
Directs workers' compensation and property and liability claims handling, and litigation management. Assists RMS Director in dealing with claims issues, reinsurance placement and legal matters of the department. Assists participants with risk management concerns generally.
slee@nclm.org | 919-733-3106
Annette Charping, Manager, Workers' Compensation Claims, Medical Only Claims
Manages the in-house workers' compensation claims unit. Assists participants with workers' compensation claims concerns and questions. Provides guidance on large lost time cases.
acharping@nclm.org | 919-715-0407
Cyndi Smith, Manager, Workers' Compensation Claims, Lost Time Claims
Works as a lost time workers' compensation claims adjuster on serious claims and assists with the operation of the workers' compensation claims handling software. Answers members' concerns and questions. csmith@nclm.org | 919-715-8997
Vacant, Senior Claims Adjuster, Workers' Compensation
Works as a lost time workers' compensation claims adjuster. Handles case management and investigation of more complex workers' compensation insurance claims.
Amy Neisen, Senior Adjuster, Workers' Compensation
Works as a lost time workers' compensation claims adjuster. Assists participants with workers' compensation claims concerns and questions. aneisen@nclm.org | 919-715-8965
Sharon Tart, Claims Adjuster, Workers' Compensation
Works as a lost time workers' compensation claims adjuster. Assists participants with workers' compensation claims concerns and questions. start@nclm.org | 919-715-2717
Jane Hardy, Medical Adjuster, Workers' Compensation
Works as a workers' compensation adjuster for claims that involve medical expense claims only. Receives "first report of injury" notices by phone, prepares correspondence and documentation for the NC Industrial Commission. jhardy@nclm.org | 919-733-2634
Ruth Thompson, Medical Adjuster, Workers' Compensation
Works as a workers' compensation adjuster for claims that involve medical expense claims only. Receives "first report of injury" notices by phone, prepares correspondence and documentation for the NC Industrial Commission. rthompso@nclm.org | 919-715-2557
Debra Starnes, Medical Adjuster, Workers' Compensation
Works as a workers' compensation adjuster (medical only) taking statements, processing mail and answering members' questions. dstarnes@nclm.org | 919-715-2679
Danyelle James, Claims Assistant II
Assists workers' compensation adjusters with administrative duties including taking statements, processing mail, answering phone, etc. djames@nclm.org | 919-715-2234
Rita Messer, Claims Assistant I
Provides clerical and receptionist support to the workers' compensation division. Handles daily claims mail distribution, payments to venders, telephone support and processing weekly workers compensation claims information forms. rmesser@nclm.org | 919-715-1696
Ashley Knotts, Claims Assistant I
Provides clerical and receptionist support to the workers' compensation division. Handles daily claims mail distribution, payments to venders, telephone support and processing weekly workers compensation claims information forms. aknotts@nclm.org | 919-715-2403
Mary Correia, Workers' Compensation Adjuster -- Medical
Receives "first report of injury" notices by phone, prepares correspondence and documentation for the N.C. Industrial Commission. Assists medical adjuster. mcorreia@nclm.org | 919-715-8152
Karen Cardwell, Workers' Compensation Adjuster - Medical
Works as a workers' compensation adjuster for claims that involve medical expense claims only. Answers members' concerns and questions. kcardwell@nclm.org | 919-715-2907
William Wilson, Property/Liability Claims Manager
Overall responsibility for managing claims adjustment in the property and liability insurance program. This includes litigation management, reinsurance recoveries and management of staff.
wwilson@nclm.org | 919-715-2909
Michael Bryant, Property/Liability Field Adjuster (Western Region)
Responsible for claims adjustment in the western part of the state for the property and liability insurance program. This includes working with members, claimants and defense and plaintiff attorneys. mbryant@nclm.org | 828-327-4084
Max Eatman, Property/Liability Field Adjuster
Responsible for claims adjustment in eastern and coastal North Carolina for the property and liability insurance program. This includes working with members, claimants and defense and plaintiff attorneys. meatman@nclm.org | 919-661-7884
David L. Robertson, Property/Liability Adjuster
Responsible for claims adjustment in central and eastern North Carolina for the property and liability insurance program. This includes working with members, claimants and defense and plaintiff attorneys. droberts@nclm.org | 252-456-3056
Daniel Miles, Property/Liability Adjuster
Responsible for claims adjustment in central and eastern North Carolina for the property and liability insurance program. This includes working with members, claimants and defense and plaintiff attorneys. dmiles@nclm.org | 919-715-2298
Frank Miller, Property/Liability Adjuster
Responsible for claims adjustment in central and eastern North Carolina for the property and liability insurance program. This includes working with members, claimants and defense and plaintiff attorneys. fmiller@nclm.org | 919-715-0353
Audrey Downing, Property/Liability Adjuster
Responsible for claims adjustment for the property and liability insurance program. This includes working with members, claimants and defense and plaintiff attorneys.
adowning@nclm.org | 919-715-6653
Chris MacKay, Property/Liability Adjuster
Responsible for claims adjustment for the property and liability insurance program. This includes working with members, claimants and defense and plaintiff attorneys.
cmackay@nclm.org | 919-715-1220
Charlotte P. Martin, Property/Liability Adjuster
Responsible for claims adjustment for the property and liability insurance program. This includes working with members, claimants and defense and plaintiff attorneys.
cmartin@nclm.org | 919-715-0743
Kathy Bullock, Claims Assistant II
Takes the lead in providing overall support for the property and liability claims adjusting unit. This includes communicating with participants and claimants, processing checks and responding to correspondence. kbullock@nclm.org | 919-715-2301
Helen Richardson, Claims Assistant I
Provides overall support for the property and liability claims adjusting unit. This includes interacting with participants and claimants, printing checks, transcribing statements and processing correspondence. hrichard@nclm.org | 919-715-4319
Mark Rockett, Underwriting Manager
Manages underwriting functions, property appraisals, rate making, actuarial services and reinsurance contracts for property/liability and workers' compensation programs.
mrockett@nclm.org | 919-715-2910
Carol Regina, Accounts Auditor, Workers' Compensation
Prepares renewal quotes for workers' compensation program, along with experience modification calculations. Performs payroll audits. cregina@nclm.org | 919-715-2914
Ryan Ezzell , Underwriting Supervisor
Analyzes underwriting data in processing quotes, renewals and endorsements for the property and liability insurance program. Conducts insurance reviews in light of participant needs and responds to questions and special requests. rezzell@nclm.org | 919-733-2633
Steven Hulme, Accounts Auditor, Workers' Compensation
Prepares quotes, renewals and payroll audits for workers' compensation program.
shulme@nclm.org | 919-715-3923
Dianna Wodziak, Underwriter
Analyzes underwriting data in processing quotes, renewals and endorsements for the property and liability insurance program. Conducts insurance reviews in light of participant needs and responds to questions and special requests. dwodziak@nclm.org | 919-715-9549
Patty Stewart, Property/Liability Underwriting Technician II
Works in the property and liability program processing quotes, renewals and endorsements. Considerable time is spent assisting participants over the phone in making appropriate changes to their insurance coverage and helping participants to understand these changes.
psteward@nclm.org | 919-715-8151
