Loss Control Frequently Asked Questions (FAQ's)
Who is my Loss Control contact person?
Four Loss Control field staff members are located throughout North Carolina . To find your contact person, please see the Service Area map on the NCLM website for the list of Loss Control staff, or call our office and ask for Jim Davenport or Brenda Rich.
How soon after an on-the-job accident do I need to let you know what happened?
Within five days, according to our loss control minimum standards. You should notify the appropriate Risk Management Services Claims unit within five days of any incident.
We prefer you report any claim the same day of the incident. Delays in reporting may lead to longer recovery periods and more costly claims. Below are the claims contact Numbers.
Filing a claim - call as soon as the accident happens --
Workers' Compensation Claims: 888-561-1083
Authorization for medical treatment: 888-561-1083
What do I do if one of my employees suffers an incident that may involve serious injury or death? Will you provide any on-site assistance in the investigation process?
We have a " Serious Incident Investigation Protocol " to ensure that our Field Staff will provide quick on-site assistance with your investigation process. Follow the simple three-step process shown. You may also print out this information for your records.
How can I obtain emergency planning information?
We offer a web-based planning tool from BOWMAC , in conjunction with the National League of Cities Risk Information Sharing Consortium ( NLC-RISC ) that is available to members of our property/liability insurance programs. To find out more, click here. You will also be eligible for a Safety Grant for implementing this program.
Can you conduct an OSHA Inspection for our town?
We are not experts in all of the OSHA standards and would not presume to overstep that authority. We will, however, conduct "hazard surveys" of your facilities to identify those areas of risk that may require attention, and we will provide assistance and guidance toward improving your overall safety program efforts.
Am I obliged to correct hazards that you may identify during your survey?
Our surveys may identify hazards or potential risks of loss. You will be provided with recommendations to address these hazards, based on best loss control practices and professional experience. Our reinsurer requires us to request a response from you within 30 days as to the status of each recommendation and your "action plan" for completing them. Failure to respond after 90 days may result in possible penalties being assessed. Here is more information on our Loss Control Program guidelines.
We need some training. Do you offer this?
Yes. We have over 35 safety training topics. These cover OSHA compliance issues, as well as general safety program activities. Most of our training programs are free to our members. We also offer online training services through SafetyCatch and no cost to participants. See our training program listing and accompanying fees on the NCLM Website.
I'm having a problem with the new OSHA log. Can you help?
You may want to first go to the Federal OSHA website and review the information about OSHA recordkeeping. Forms , information, and other pertinent topics are available to you. For on-site assistance, contact your Loss Control staff person or call our office.
How do I apply for soft body armor reimbursements?
Members of the Workers' Compensation program (units, not individuals) may apply for reimburse-ments of up to $250 per vest, or 50 percent, whichever is less. You must have a policy in place that requires soft body armor to be worn. For sample policies and more detailed information , or call our office.
What about other grants?
We offer Safety Grants to our members of the workers' compensation & property/liability insurance programs. For details of this program and how to apply, ( click here ) to review the requirements.
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